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At KnotJustWood our plans are non returnable as they are free so if you are not satisfied with the product then as there is no money exchanged simple discard the download.
Our products are only accepted for Return should there be a defect with it on arrival, you have 48 hours to let us know of any defects and we will then do our best to rectify the situation and work with you to come to a satisfactory outcome. As the majority of our items are made to order and often personalised we do not offer exchanges unless there is damage to the item on arrival.
If you have any questions please do not hesitate to contact us.